Refund Policy

Request a full refund within 14 calendar days of your first subscription payment. There is no usage-percentage threshold. This voluntary first-payment guarantee is available once per customer. An upgrade does not restart the 14-day window; any upgrade charge paid within that initial window is included if you request a refund within the same window.

Evidence of fraud, repeated accounts created to claim refunds, or other refund abuse may make a request ineligible for this voluntary guarantee. This exception never limits mandatory consumer rights.

For a renewal payment, request a full refund within 14 calendar days if none of that billing period's paid token allowance has been used. Using separate free check-in tokens does not by itself make you ineligible.

If the renewed allowance has been used, or a request is made outside these windows, we review it individually. Cancelling an ordinary subscription does not automatically entitle you to a prorated refund or a cash payment for unused tokens. Paddle may separately approve a full or partial refund under its own policy.

Contact us about duplicate charges, charges made after cancellation took effect, or persistent technical problems that materially prevent the service from working as described. We will investigate, try to resolve the problem and arrange a refund of the affected payment where appropriate. Your rights for faulty or misdescribed services are not limited by our voluntary refund windows.

Email qianmu0331@gmail.com with your YiQ account email and Paddle order or transaction reference, or request help at paddle.net using your receipt. You do not need to provide full card details or your password. We aim to reply within two business days.

When paid plans launch, Paddle will be the merchant of record and authorized reseller and will process approved refunds. Refunds go to the original payment method where possible. We do not deduct payment-processing fees from your refund. Processing and bank arrival times vary; Paddle's policy explains its applicable timeframes.

To stop the next renewal, cancel through Paddle's customer portal using the manage-subscription link in your receipt, or contact Paddle support. Unless you receive a refund, your current paid allowance remains usable until the end of the billing period.

When a full refund is completed, the paid entitlement and remaining tokens associated with that payment are revoked and future renewal is cancelled. Your YiQ account, free tokens and unrelated grants are preserved. A partial refund, if approved, will explain any corresponding change to your paid entitlement. Free tokens have no cash value.

This policy supplements Paddle's Refund Policy and Buyer Terms. Nothing in it restricts Paddle's authority to issue a refund or limits any mandatory consumer protection, withdrawal, cancellation or dispute rights you have. Where applicable law or Paddle's terms give you greater protection, that protection applies.

Shanghai Qianmu Chenglin Information Technology Co., Ltd. — qianmu0331@gmail.com